Return & Refund Policy

Shipping Policy
Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges at actuals will be communicated personally after successful placement of order and consumers will know about this before making payments. We typically ship orders within 24 working hours of receiving it.

Proof of Delivery
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, etc. Darjeeling Soap Company takes no responsibility for goods signed by an alternative person.

Returns, Refunds, and Replacements
At Darjeeling Soap Company, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.
As a policy, products once sold cannot be returned. However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at darjeelingsoapcompany@gmail.com, with a picture attached, or call us on our customer care. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently. The replacement will be shipped post validation of the reason for return. The criteria to assess tradability lies at the sole discretion of Darjeeling Soap Company.
Please note that we cannot offer exchanges or returns on any discounted, used, or promotional product(s). Any free or promotional product(s) delivered with the ordered product(s) also need to be returned.

Cancellation
In case you wish to cancel your order, you could do so without incurring any cancellation charges only if the order has not been shipped. In case your order is prepaid, we would issue you a Credit which can be used up to 3 months from the date of issuance. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.

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